ISO 9001 and 14001
ISO 9001 and 14001
The golf course of Islantilla Golf Resort obtained the ISO 9001 and ISO 14001 certification in 2002. Since then we have been working on the continuous training of our staff in Quality Management and Environmental Management which enables us to offer a better service to our visitors, residents and non-residents players.
Various certifications in all areas of the structure of the complex demonstrate the strong commitment to achieve high levels of quality and respect for the environment, based on a strict fulfilment of the current legislation in tourism, safety and environmental issues, which serves as a basis for promoting continual improvement of service in the context of sustainable development.
In this way, the effort and dedication of the young team of professionals in our company is being acknowledged by offering effective responses to meet the needs of our customers and, at the same time the commitment of the entire staff to reach the company’s objectives is being reaffirmed.
ISO 9001 promotes the adoption of an approach based on processes for the development, implementation and improvement of the effectiveness of the company’s quality management system which increase customer satisfaction by fulfilling their requirements.
ISO 14001 is related to environmental management applied to the company, which main purpose is to standardize ways to produce and provide services that preserve the environment, thereby improving the quality of the product and consequently its competitiveness.
Being aware of the importance of maintaining sustainable development, and assumed its values, Islantilla Golf Resort promotes an Environmental Management System that seeks to minimize the impacts on the environment of its activities and facilities, according to the ISO 14001 standards.
Our activities and facilities must be designed with the aim of optimizing the sustainability of the course, preventing pollution and minimizing the negative impacts both internal and external, approach to take into account in all the current and future developments. We are aware of the impacts generated by a golf course (water consumption, soil contamination, pressure on the environment...). Therefore, our purpose is to improve the sustainable management by assuming the commitments of continuous improvement in all areas related to sustainability: social, economic and environmental, as well as customer satisfaction.
To achieve this objective, it has been necessary to develop a comprehensive work in several areas of the Golf Course and Casa Club; Competition management, relationship with suppliers, Golf course’s maintenance, all of them related to the Environmental Policy and the Basics of the Federación Española and Federación Andaluza de Golf.
This certification reveals the excellent state of the field in terms of facilities, equipment, cleaning, waste collection, staff, and also offering tourist and environmental information of the area to their visitors.